--- title: Frequently Asked Questions | TribElle description: Discover TribElle, your online pharmacy for convenient medication access, delivery options, subscriptions, and dedicated support for your healthcare needs. --- [Skip to content](https://pharmacy.tribelle.co.uk/frequently-asked-questions#main-content) [![TribElle logo – women’s health pharmacy](https://pharmacy.tribelle.co.uk/hs-fs/hubfs/Logo-1.png?width=115&height=115&name=Logo-1.png)Homepage](https://tribelle.co.uk/) - [Treatments](https://tribelle.co.uk/treatments) - [How TribElle Works](https://pharmacy.tribelle.co.uk?hsLang=en-gb) - [About Us](https://pharmacy.tribelle.co.uk/about-us-tribelle-uk?hsLang=en-gb) - Education - [Women's Health Through the Decades](https://pharmacy.tribelle.co.uk/life-stages?hsLang=en-gb) - Blog - [Blog English](https://blog.tribelle.co.uk?hsLang=en-gb) - [Blog Punjabi](https://blog.tribelle.co.uk/pa?hsLang=en-gb) - [Blog Telugu](https://blog.tribelle.co.uk/te?hsLang=en-gb) - [Blog Hindi](https://blog.tribelle.co.uk/hi-in?hsLang=en-gb) - [Events](https://pharmacy.tribelle.co.uk/events?hsLang=en-gb) - [FAQs](https://pharmacy.tribelle.co.uk/frequently-asked-questions) [Sign in](https://tribelle.co.uk/profile) - [Treatments](https://tribelle.co.uk/treatments) - [How TribElle Works](https://pharmacy.tribelle.co.uk?hsLang=en-gb) - [About Us](https://pharmacy.tribelle.co.uk/about-us-tribelle-uk?hsLang=en-gb) - Education - [Women's Health Through the Decades](https://pharmacy.tribelle.co.uk/life-stages?hsLang=en-gb) - Blog - [Blog English](https://blog.tribelle.co.uk?hsLang=en-gb) - [Blog Punjabi](https://blog.tribelle.co.uk/pa?hsLang=en-gb) - [Blog Telugu](https://blog.tribelle.co.uk/te?hsLang=en-gb) - [Blog Hindi](https://blog.tribelle.co.uk/hi-in?hsLang=en-gb) - [Events](https://pharmacy.tribelle.co.uk/events?hsLang=en-gb) - [FAQs](https://pharmacy.tribelle.co.uk/frequently-asked-questions) [Sign in](https://tribelle.co.uk/profile) # Frequently Asked Questions Everything you need to know about TribElle, your prescriptions, delivery, and more. Contents 1. [Medication and Prescriptions](https://pharmacy.tribelle.co.uk/frequently-asked-questions#Med-Pres) 2. [Delivery](https://pharmacy.tribelle.co.uk/frequently-asked-questions#Delivery) 3. [Subscriptions](https://pharmacy.tribelle.co.uk/frequently-asked-questions#Subs) 4. [Payments](https://pharmacy.tribelle.co.uk/frequently-asked-questions#Payments) 5. [Privacy and Data](https://pharmacy.tribelle.co.uk/frequently-asked-questions#Privacy) 6. [Support](https://pharmacy.tribelle.co.uk/frequently-asked-questions#Support) ## Medication and Prescriptions What is TribElle? TribElle is a GPhC-registered online pharmacy in the UK. We specialise in women's health, providing access to clinical assessment, prescription treatment and pharmacy services. Our service brings together: - Qualified healthcare professionals - Clinical assessment - Prescription treatment where clinically appropriate - A regulated pharmacy - Pharmacy advice and support - Convenient home delivery - Information and education about women's health Is TribElle a regulated pharmacy? Yes. TribElle is a GPhC-registered pharmacy (registration number 9012688) and follows the regulatory requirements of the General Pharmaceutical Council. TribElle operates within the UK healthcare and pharmacy regulatory framework. You can check our registration on the [GPhC register](https://www.pharmacyregulation.org/registers/pharmacy/registrationnumber/9012688). TribElle also holds an NHS licence and ODS code, supporting our ongoing work with NHS systems and services. How do I place an order? The process is 3 simple steps. 1. **Step 1:** Fill in an online consultation to check eligibility and select your preferred medication. 2. **Step 2:** A clinician will review the consultation and, if suitable, issue a prescription which is dispensed by our pharmacy. 3. **Step 3:** Your medication will be delivered using Royal Mail Tracked service. Do I need a prescription? No. TribElle offers a free online consultation which is reviewed and, if suitable, a prescription is issued by our clinicians. Can I use a prescription from somewhere else? Yes, we accept private prescriptions issued by other providers. Please [contact us](https://tribelle.co.uk/contact-us) if you have a prescription you'd like filled. What should I do if I experience side effects? If you experience side effects from your medication, contact our team to arrange a review. For mild side effects, your Patient Information Leaflet (PIL) will include guidance specific to your medication. If you experience a serious or unexpected reaction, stop taking the medication and contact NHS 111 or your GP immediately. In an emergency, call 999. What if my health changes after my consultation? If your health circumstances change - for example, you become pregnant, receive a new diagnosis, or start a new medication - please include this in your next consultation so our clinical team can review your treatment. If you're unsure whether it affects your medication, [contact us](https://tribelle.co.uk/contact-us) and we'll be happy to help. Can I use TribElle instead of my GP? TribElle complements your existing healthcare. It does not replace your GP or emergency medical services. Can I return unwanted medication? In line with regulatory guidelines and clinical safety, we cannot accept returned medicines once they have been dispatched. You can take unwanted medicines to your local pharmacy for safe disposal or contact the customer service team for a return label. ## Delivery How long does delivery take? Tracked 24 aims to deliver within 24 hours of dispatch and Tracked 48 aims to deliver within 48 hours of dispatch. These are estimated times and not guaranteed. Is the packaging discreet? All our orders are dispatched in plain, discreet packaging. There is no branding or logo on the packaging. How are weight loss medications such as Mounjaro and Wegovy delivered? Medications that require cold chain delivery are packed with ice packs in insulated wool cool bags to ensure temperatures are maintained. How soon will my medication be delivered? Your consultation is reviewed by a qualified clinician, usually within 24 hours. If your treatment is approved, your medication is dispensed by our UK-registered pharmacy and sent using Royal Mail tracked delivery. Most orders arrive within 2 working days after approval. How much does delivery cost? - Tracked 24: £5.99 - Tracked 48: £3.99 What if my delivery is delayed or lost? You can track your delivery using the [Royal Mail Tracking Service](https://www.royalmail.com/track-your-item) or contact our customer service team and we will investigate and resolve the issue promptly. ## Subscriptions How often will I be charged? Your subscription renews every 25 days from your previous order date. For example, if your order is processed on the 1st of the month, your next payment will be taken around the 26th. Can I pause my subscription? Yes. Log in to your account, go to **My subscriptions** and select **Pause**. If you have any issues, [contact us](https://tribelle.co.uk/contact-us). How do I cancel my subscription? You can cancel your subscription at any time by contacting us at [contact@tribelle.co.uk](mailto:contact@tribelle.co.uk). Once confirmed, cancellation takes effect at the end of your current billing period and no further payments will be taken. You can also pause your subscription and restart when you're ready. ## Payments What is your refund and returns policy? If a clinician determines the treatment is not suitable, you will be informed and your order will not proceed. We will issue a full refund. If you wish to cancel your order, you can do this up to the point the order is prescribed. Contact the customer care team for further guidance. What happens if payment fails? We will notify you. If payment is not resolved for a one-off order, you will need to place the order again. For subscriptions, we will do our best to reach out and help you resolve the payment. If it can't be resolved, your subscription may be paused or cancelled. ## Privacy and Data How does TribElle handle confidential information? We process your information in accordance with UK data protection laws, including UK GDPR. Will my information be shared? Your data is only shared with relevant healthcare professionals and pharmacy partners as required to provide your treatment. Will you inform my GP? We will not contact your GP without your consent. We do encourage you to share your GP details with us so we can inform them, or for you to let them know yourself, so they have an up-to-date medical record. Is my information safe? Yes, your data is completely confidential and can only be viewed by our clinical and pharmacy teams. ## Support How do I contact your customer care team? You can contact the customer care team via our [contact page](https://tribelle.co.uk/contact-us) or by emailing [contact@tribelle.co.uk](mailto:contact@tribelle.co.uk). How do I contact someone from your clinical team? You can contact the customer care team via our [contact page](https://tribelle.co.uk/contact-us) or by emailing [contact@tribelle.co.uk](mailto:contact@tribelle.co.uk). ### Still have a question? Our team is here to help. Reach out and we'll get back to you as soon as possible. [Contact Us](https://tribelle.co.uk/contact-us) Information - [How TribElle works](https://pages.tribelle.co.uk/?hsLang=en-gb) - [FAQs](https://pharmacy.tribelle.co.uk/frequently-asked-questions) - [NHS](https://nhspharmacy.tribelle.co.uk/home?hsLang=en-gb) - [Blog](https://blog.tribelle.co.uk/?hsLang=en-gb) - [Events](https://pages.tribelle.co.uk/events?hsLang=en-gb) - [About Us](https://pharmacy.tribelle.co.uk/about-us-tribelle-uk?hsLang=en-gb) - [Terms & Conditions](https://pages.tribelle.co.uk/terms-and-conditions?hsLang=en-gb) - [Privacy & Policy](https://tribelle.co.uk/privacy-policy) Treatments - [Weight Loss](https://tribelle.co.uk/treatments/injectable-weight-loss) - [Menopause Management](https://tribelle.co.uk/treatments/hrt) - [Migraine Relief](https://pharmacy.tribelle.co.uk/migraines?hsLang=en-gb) - [See all treatments](https://tribelle.co.uk/treatments) Need some help? - [Contact us](https://tribelle.co.uk/contact-us) - Want to speak to a human being: [0207 362 4107](tel:+442073624107) ![tribelle-mark-transparent](https://pharmacy.tribelle.co.uk/hs-fs/hubfs/Website%20images/TribElle%20Favicon.png?width=262&height=368&name=TribElle%20Favicon.png) - General Pharmaceutical Council Registered (9012688) - Superintendent pharmacist – J Boora (2047130) - Company Number – 16128081 - DUNS Number – 232728742 [![LegitScript Certified](https://pharmacy.tribelle.co.uk/hubfs/Website%20images/Legitscript.png)](https://www.legitscript.com/websites/?checker_keywords=tribelle.co.uk) ![Endometriosis Friendly Employer](https://pharmacy.tribelle.co.uk/hubfs/Website%20images/Endo.jpg) Privacy Policy · Legal · © 2026. All rights reserved. ```json { "@context" : "https://schema.org", "@type" : "FAQPage", "mainEntity" : [ { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "TribElle is an online pharmacy which provides convenient access to prescribed treatment, subject to clinical approval." }, "name" : "What is TribElle?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "TribElle is registered with and regulated by the General Pharmaceutical Council. TribElle is authorised by the MHRA to sell medicines online through its website and is also certified by LegitScript. All prescribing is carried out by qualified healthcare professionals, and medication is dispensed from its licensed pharmacy in line with UK regulations." }, "name" : "Is TribElle a pharmacy?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "The process is 3 simple steps: fill in an online consultation, a clinician reviews it and if suitable issues a prescription, then your medication is delivered using Royal Mail Tracked service." }, "name" : "How do I order medication?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "No. TribElle offers a free online consultation which is reviewed and if suitable a prescription is issued by its clinicians." }, "name" : "Do I need a prescription?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes, TribElle accepts private prescriptions issued by other providers. Please contact contact@tribelle.co.uk if you have a prescription you'd like filled." }, "name" : "Can I use a prescription from somewhere else?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Medication is delivered in discreet packaging to your chosen address using Royal Mail Tracked Delivery Service." }, "name" : "How is my medication delivered?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Tracked 24 aims to deliver within 24 hours of dispatch and Tracked 48 aims to deliver within 48 hours of dispatch. These are estimated times and not guaranteed." }, "name" : "How long does delivery take?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Your subscription renews every 28 days from your previous order date." }, "name" : "How often will I be charged?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "You can cancel your subscription at any time by contacting contact@tribelle.co.uk. Once confirmed, cancellation will take effect at the end of your current billing period and no further payments will be taken." }, "name" : "How do I cancel my subscription?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "You can contact the customer care team via the contact page or by emailing contact@tribelle.co.uk." }, "name" : "How do I contact your customer care team?" } ], "name" : "Frequently Asked Questions | TribElle", "url" : "https://pages.tribelle.co.uk/frequently-asked-questions" } ``` ```json { "@context" : "https://schema.org", "@type" : "FAQPage", "mainEntity" : [ { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "TribElle is a GPhC-registered online pharmacy in the UK. We specialise in women's health, providing access to clinical assessment, prescription treatment and pharmacy services. 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Step 1: Fill in an online consultation to check eligibility and select your preferred medication. Step 2: A clinician will review the consultation and, if suitable, issue a prescription which is dispensed by our pharmacy. Step 3: Your medication will be delivered using Royal Mail Tracked service." }, "name" : "How do I place an order?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "No. TribElle offers a free online consultation which is reviewed and, if suitable, a prescription is issued by our clinicians." }, "name" : "Do I need a prescription?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes, we accept private prescriptions issued by other providers. Please contact us if you have a prescription you'd like filled." }, "name" : "Can I use a prescription from somewhere else?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "If you experience side effects from your medication, contact our team to arrange a review. For mild side effects, your Patient Information Leaflet (PIL) will include guidance specific to your medication. If you experience a serious or unexpected reaction, stop taking the medication and contact NHS 111 or your GP immediately. In an emergency, call 999." }, "name" : "What should I do if I experience side effects?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "If your health circumstances change - for example, you become pregnant, receive a new diagnosis, or start a new medication - please include this in your next consultation so our clinical team can review your treatment. If you're unsure whether it affects your medication, contact us and we'll be happy to help." }, "name" : "What if my health changes after my consultation?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "TribElle complements your existing healthcare. It does not replace your GP or emergency medical services." }, "name" : "Can I use TribElle instead of my GP?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "In line with regulatory guidelines and clinical safety, we cannot accept returned medicines once they have been dispatched. You can take unwanted medicines to your local pharmacy for safe disposal or contact the customer service team for a return label." }, "name" : "Can I return unwanted medication?" } ] } ``` ```json { "@context" : "https://schema.org", "@type" : "FAQPage", "mainEntity" : [ { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Tracked 24 aims to deliver within 24 hours of dispatch and Tracked 48 aims to deliver within 48 hours of dispatch. These are estimated times and not guaranteed." }, "name" : "How long does delivery take?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "All our orders are dispatched in plain, discreet packaging. There is no branding or logo on the packaging." }, "name" : "Is the packaging discreet?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Medications that require cold chain delivery are packed with ice packs in insulated wool cool bags to ensure temperatures are maintained." }, "name" : "How are weight loss medications such as Mounjaro and Wegovy delivered?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Your consultation is reviewed by a qualified clinician, usually within 24 hours. If your treatment is approved, your medication is dispensed by our UK-registered pharmacy and sent using Royal Mail tracked delivery. Most orders arrive within 2 working days after approval." }, "name" : "How soon will my medication be delivered?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Tracked 24: £5.99 Tracked 48: £3.99" }, "name" : "How much does delivery cost?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "You can track your delivery using the Royal Mail Tracking Service or contact our customer service team and we will investigate and resolve the issue promptly." }, "name" : "What if my delivery is delayed or lost?" } ] } ``` ```json { "@context" : "https://schema.org", "@type" : "FAQPage", "mainEntity" : [ { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Your subscription renews every 25 days from your previous order date. 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You can also pause your subscription and restart when you're ready." }, "name" : "How do I cancel my subscription?" } ] } ``` ```json { "@context" : "https://schema.org", "@type" : "FAQPage", "mainEntity" : [ { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "If a clinician determines the treatment is not suitable, you will be informed and your order will not proceed. We will issue a full refund. If you wish to cancel your order, you can do this up to the point the order is prescribed. Contact the customer care team for further guidance." }, "name" : "What is your refund and returns policy?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "We will notify you. If payment is not resolved for a one-off order, you will need to place the order again. For subscriptions, we will do our best to reach out and help you resolve the payment. If it can't be resolved, your subscription may be paused or cancelled." }, "name" : "What happens if payment fails?" } ] } ``` ```json { "@context" : "https://schema.org", "@type" : "FAQPage", "mainEntity" : [ { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "We process your information in accordance with UK data protection laws, including UK GDPR." }, "name" : "How does TribElle handle confidential information?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Your data is only shared with relevant healthcare professionals and pharmacy partners as required to provide your treatment." }, "name" : "Will my information be shared?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "We will not contact your GP without your consent. We do encourage you to share your GP details with us so we can inform them, or for you to let them know yourself, so they have an up-to-date medical record." }, "name" : "Will you inform my GP?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes, your data is completely confidential and can only be viewed by our clinical and pharmacy teams." }, "name" : "Is my information safe?" } ] } ``` ```json { "@context" : "https://schema.org", "@type" : "FAQPage", "mainEntity" : [ { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "You can contact the customer care team via our contact page or by emailing contact@tribelle.co.uk." }, "name" : "How do I contact your customer care team?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "You can contact the customer care team via our contact page or by emailing contact@tribelle.co.uk." }, "name" : "How do I contact someone from your clinical team?" } ] } ```